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Mental Health Trust updates progress on mental health crisis pathway

South West London and St George’s Mental Health NHS Trust has issued a statement with regard to its Mental Health Crisis Pathway:

“As part of our mission, Making Life Better Together, we are working hard to bring forward innovations that improve the care we deliver and the experiences of our staff, patients and service users.

Ensuring we have a robust crisis care pathway is an important part of this and we have learned a lot over the past year.


Developing our pathway

In recent months we have been working with a wide range of stakeholders including patients and service users, staff, Local Authorities, Commissioners, A&E Delivery Boards and the South London Partnership to define the best future for our mental health crisis pathway.


We are delighted to now be progressing development of an integrated mobile crisis hub. This will build on the Orchid Mental Health Emergency Service, our expanded Mental Health Support Line and other crisis support we provide by integrating these together to deliver an even better service for our patients.

This will continue to be accessed through the Trust’s 24/7 Mental Health Support Line which will be linked with the NHS 111 service, and will support those in crisis to be cared for away from A&E or an acute mental health facility.

The 24/7 crisis hub, which our service users have named the “Coral Mental Health Crisis Hub”, will focus on mobile assessment and support, with a newly formed Crisis Assessment Team going directly to patients in their homes and in community settings.

This will provide an enhanced crisis pathway that strengthens support available and helps reduce pressures on A&E, whilst improving patient experience and outcomes. As a rapid response model, it will enable us to continue to provide emergency support into communities quickly and effectively, whilst working in close contact with local emergency services.

Our next steps

We will be transitioning to this pathway between April and May 2021 during which time Orchid will continue to operate and will undertake a phased transition to the Coral Mental Health Crisis Hub. We expect to launch this integrated pathway in early June and will be sharing further communications with all our stakeholders as we approach the launch.

We have been delighted by the positive impact our crisis pathway has had in our communities over the past year. We know how important this kind of support is as we transition out of the pandemic, and we will be working hard to ensure people across South West London continue to have access to timely support when they need it most.


You can find more information on our website.

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